Bihar Assembly has passed Bihar Public Grievance Redressal Bill, 2015. It was passed by a voice vote. The bill seeks to empower people of state and provide legal rights to them for redressal of their complaints within a time-frame. Key provisions of Bill Duty-bound binding rules on government servants to dispose grievances of the people in a time-bound manner. Failure to do so it time will amount to misconduct for which errant officials could be dismissed from service. Powers in this regard is vested on the Public Grievance Redressal Officer and the first and second Appellate Authorities to deal with delayed grievances cases. In case of on failure to hear and redress grievances, penalty ranging from 500 to 5,000 rupees will be imposed on the government servants.
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